I feel compelled to write in recognition of your following two members of your staff, who today almost “produced an airplane” with their brilliant service.
Firstly Joanne, with whom I logged the service call at approx 8h15 this morning, understanding of our emergency & efficient beyond words!
And secondly, Duran, your tech, who arrived here (by helicopter I think) at approx 8h40 this morning, resolved our problem to get us up and running so that we could meet a 9h15am deadline. Yes, the machine still needs a part or two; however I am more than convinced that with the service we have received this morning that we have nothing to worry about, that your team will sort us out and communicate the progress with us along the way with that same EXTREMELY HIGH level of service that they delivered today.
Your team should be proud, a job well done!